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Level 1

4 points

Password Backup

Hi, when I tried to start my new IPhone from a backup I needed a password. I don’t remember/misplaced the password. Can I solve this in another way?

iPhone 7

Posted on Sep 10, 2019 10:03 AM

Top-ranking reply

Level 10

334,270 points

Posted on Sep 11, 2019 12:38 AM

If you can't remember the encryption password you won't be able to use that backup : About encrypted backups in iTunes - Apple Support

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