Apple Mail- email
Someone in my address book sends me emails and it keeps going into junk. How can I prevent this from happening?
MacBook
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Some things to try.
Check Mail/Preferences/Junk Mail to make sure Sender of message is in my Contacts is checked.
If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk, which would explain why the not junk option isn't there. Try going to the e-mail provider's website to see if you can adjust the junk settings there.
If they are brown/tan, go to Mail/Preferences/Junk Mail and click Reset at the bottom left.
If necessary, Mail/Preferences/Rules and create a rule.