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IMessage Troubleshoot for Latest iOS 12 version (May 2019)

Unable to send Imessage with attachment if cell phone is not Apple product. (Message Send Failure). No issue sending Imessage with attachment if using Apple Iphone. Anyone knows the solution?

Posted on Sep 12, 2019 9:45 PM

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Question marked as Top-ranking reply

Posted on Sep 12, 2019 10:27 PM

Skymom51 wrote:

Unable to send Imessage with attachment if cell phone is not Apple product.

The issue is that there are two types of messages.

  • iMessage - which can only be used to communicate to Apple products. So clearly, you are not using iMessage in the case you described.
  • SMS/MMS message - provided by your cellular carrier. This is used to communcate to/from other cellular telephones. Attachments require MMS messaging, which requires both the followinga;
    • Settings > Messages > MMS Messaging = "On"; and
    • Your cellular carrier has set up your plan to allow MMS messaging. This may cost extra.


By the way, your post's title is misleading. "... Latest iOS 12 Version (May 2019)"


Actually, the latest version of iOS 12, which is iOS 12.4.1, was released on August 26, 2019.

8 replies
Question marked as Top-ranking reply

Sep 12, 2019 10:27 PM in response to Skymom51

Skymom51 wrote:

Unable to send Imessage with attachment if cell phone is not Apple product.

The issue is that there are two types of messages.

  • iMessage - which can only be used to communicate to Apple products. So clearly, you are not using iMessage in the case you described.
  • SMS/MMS message - provided by your cellular carrier. This is used to communcate to/from other cellular telephones. Attachments require MMS messaging, which requires both the followinga;
    • Settings > Messages > MMS Messaging = "On"; and
    • Your cellular carrier has set up your plan to allow MMS messaging. This may cost extra.


By the way, your post's title is misleading. "... Latest iOS 12 Version (May 2019)"


Actually, the latest version of iOS 12, which is iOS 12.4.1, was released on August 26, 2019.

Sep 13, 2019 4:23 AM in response to sberman

Thank you for prompt reply; and, sorry about wrong iOS 12 release date.

I have SMS/MMS message ON; and, still unable to send attachments if contact device is other than Apple. And, not cellular carrier issue as below also has same cellular carrier. I can send any iMessage; but, will not deliver iMessage with any photo attachments. Again, this issue started with latest update.


IMessage Troubleshoot for Latest iOS 12 version (May 2019)

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