You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jrpmedia
jrpmedia Author
User level: Level 1
13 points

Apple Remote Desktop ADMINISTRATOR App - Will not Launch in Mojave

I cannot get Apple Remote Desktop ADMINISTRATOR v3.9 to launch in Mojave.

https://apps.apple.com/gb/app/apple-remote-desktop/id409907375?mt=12


When I have had this problem in High Sierra I could simply quit the ARD Client processes using Activity Monitor and that would let Apple Remote Desktop ADMINISTRATOR launch AOK.

But this same tactic does not work for Mojave at all.


I have also tried delete system Preferences for the Apple Remote Desktop ADMINISTRATOR App too but this makes no diference.


Any help very welcome :-) thank you.

Posted on Sep 18, 2019 9:06 AM

Reply
Question marked as Top-ranking reply
User profile for user: jrpmedia
jrpmedia Author
User level: Level 1
13 points

Posted on Sep 18, 2019 9:28 AM

SODs-Law ... after all this time ... I simply did this out of desperation .. and it worked!


The first time you launch Apple Remote Desktop ADMINISTRATOR App, turn OFF all Remote Sharing buy unticking these, then close System Preferences.

Then Launch the Apple Remote Desktop ADMINISTRATOR App, then quit it.

Turn back ON all Remote Sharing buy ticking these, then close System Preferences.

Then Launch the Apple Remote Desktop ADMINISTRATOR App again to check all is well.


It worked for me on all Mojave desktop and macbook devices.


I guess there is some preference file(s) I must have missed?...


View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: jrpmedia
jrpmedia Author
User level: Level 1
13 points

Sep 18, 2019 9:28 AM in response to jrpmedia

SODs-Law ... after all this time ... I simply did this out of desperation .. and it worked!


The first time you launch Apple Remote Desktop ADMINISTRATOR App, turn OFF all Remote Sharing buy unticking these, then close System Preferences.

Then Launch the Apple Remote Desktop ADMINISTRATOR App, then quit it.

Turn back ON all Remote Sharing buy ticking these, then close System Preferences.

Then Launch the Apple Remote Desktop ADMINISTRATOR App again to check all is well.


It worked for me on all Mojave desktop and macbook devices.


I guess there is some preference file(s) I must have missed?...


Reply

Apple Remote Desktop ADMINISTRATOR App - Will not Launch in Mojave

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up