You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i bought the iPhone from someone but can not contact them so i have no way of unlocking the phone

how do i unlock it

iPhone 6

Posted on Sep 18, 2019 8:48 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2019 9:05 PM

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

1 reply
Question marked as Top-ranking reply

Sep 18, 2019 9:05 PM in response to Invrst

you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple will not unlock it unless you have a copy of the original purchase receipt with the serial number on it.


Activation Lock - Turn off Find My iPhone 

i bought the iPhone from someone but can not contact them so i have no way of unlocking the phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.