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Macbook Pro (mid-2014) made worse by taking to Apple Genius Bar

I took my Macbook to the Genius Bar because the battery status indicator said “replace soon”. After diagnosis, I was told that it wouldn’t just be a routine $199 battery replacement, but that it would be $575 for some “additional software issues”. I declined the service, as the trade in value of my Macbook through Apple is only $500. Since the moment I received it back from their care, it has been unable to stay on consistently without shutting off randomly. I never had this problem before. What can I do besides paying to fix a problem that didn’t exist before I handed it to them?

Posted on Sep 22, 2019 9:31 PM

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Top-ranking reply

Level 8

35,314 points

Posted on Sep 22, 2019 11:36 PM

Did you check the serial number to see, if in fact, you

received the mac you actually purchased from Apple?

You may be able to have another Apple authorized

service look into the matter; ask if they first could be

able to double/triple check the entire mac. This may

be a good time to start in Safe mode ~ and see about

making a backup of your files. ~ Be sure you also had

Time Machine backup on external drive. Also a clone.

Another Apple authorized service provider may give

a second (or third?) perspective(s) when available..

• Contact Apple for support and service - Apple Support

• Genius Bar Reservation and Apple Support Options - Apple

Any authorized Apple service (or repair depot) can fix

product; however you may need complete diagnostic.

The software issue may be best resolved if you take

matters into your own hands; depending on what the

real problem is, there may need a replacement HDD or

SSD. ~ Hard to guess the exact set of issues they claim

to be a cause of the problem, as they see it.

• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

A first thing, may be to try Safe mode, and you would

have to follow instructions to see that it did in fact do

so; or try again until details show that it's in Safe mode.

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1 reply

Top-ranking reply

Level 8

35,314 points

Sep 22, 2019 11:36 PM in response to thedreamydragon

Did you check the serial number to see, if in fact, you

received the mac you actually purchased from Apple?

You may be able to have another Apple authorized

service look into the matter; ask if they first could be

able to double/triple check the entire mac. This may

be a good time to start in Safe mode ~ and see about

making a backup of your files. ~ Be sure you also had

Time Machine backup on external drive. Also a clone.

Another Apple authorized service provider may give

a second (or third?) perspective(s) when available..

• Contact Apple for support and service - Apple Support

• Genius Bar Reservation and Apple Support Options - Apple

Any authorized Apple service (or repair depot) can fix

product; however you may need complete diagnostic.

The software issue may be best resolved if you take

matters into your own hands; depending on what the

real problem is, there may need a replacement HDD or

SSD. ~ Hard to guess the exact set of issues they claim

to be a cause of the problem, as they see it.

• Use 'safe mode' to isolate issues with your Mac - Apple Support

https://support.apple.com/en-us/HT201262

A first thing, may be to try Safe mode, and you would

have to follow instructions to see that it did in fact do

so; or try again until details show that it's in Safe mode.

Reply

Macbook Pro (mid-2014) made worse by taking to Apple Genius Bar

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