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iphone IOs13 Update

I updated my software and all of my pictures and videos are completely gone. Anyone else?


How do I get them back?

iPhone XS

Posted on Sep 24, 2019 9:31 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2019 9:35 AM

First check to see if they are in iCloud. Go to www.icloud.com on a desktop or laptop computer, sign in and check for your photos there. If they are there, try restarting your device and see if they come back.


Restart your iPhone, iPad, or iPod touch - Apple Support


Let us know the results of that and we'll go from there.

1 reply
Question marked as Top-ranking reply

Sep 24, 2019 9:35 AM in response to Just_A_Confused_Non-Tech_Gal

First check to see if they are in iCloud. Go to www.icloud.com on a desktop or laptop computer, sign in and check for your photos there. If they are there, try restarting your device and see if they come back.


Restart your iPhone, iPad, or iPod touch - Apple Support


Let us know the results of that and we'll go from there.

iphone IOs13 Update

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