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apple phone message...is this a scam?

I have received a message from Apple stating that they found a fraud in my devices and suggested I not use any Apple devices until I talk to a rep which they want me to Press #1....I did n't do this request. Is this a scam ?


Posted on Sep 30, 2019 3:15 PM

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Posted on Sep 30, 2019 3:18 PM

Yes, any such message will be a scam.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies

Sep 30, 2019 3:28 PM in response to lue128

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

apple phone message...is this a scam?

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