After iPadOS 13.1.2 update USB hub not recognized?

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Level 1

8 points

After iPadOS 13.1.2 update USB hub not recognized?

Anyone else had a problem with there USB C hub not being recognized on an iPad Pro 2018 after update 13.1.2 update? Is there a fix? Do I need to reboot again without it plugged (I'm a quadriplegic and this can't be done until someone arrives to assist + we have been trying to get this set up for me and only evening caregiver is adept at using an iPad... I need to determine if new (2 weeks old) hub is defective and make a call on whether to have Amazon same day me a replacement (and it is Friday morning / don't want to be waiting all weekend for a replacement).

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Oct 11, 2019 2:15 AM

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Answer 1

QuickPost

Level 10

103,365 points

Oct 11, 2019 7:48 AM in response to AccessUser

Hello,

Try resetting iPad's settings in Settings > General > Reset > Reset All Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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Answer 2

AccessUser Author

Level 1

8 points

Oct 15, 2019 6:51 PM in response to QuickPost

I was finally able to get assistance to try this. No change. In addition to the same wired/cable connected mouse that had worked but then didn't, a wireless mouse was tried and it would not recognize it either... but the iPad does recognize a bluetooth keyboard paired to it...

What it is seeming to point at is the USB splitter which was brand new. I ALSO HAD AMAZON SEND A REPLACEMENT ASSUMING IT COULD BE THE PROBLEM AND EVEN THAT ONE DID NOT RESOLVE THE ISSUE (Noting that both the original and replacement power pass thru's for charging the iPad work). (Also noting that the original worked with the wired mouse up until one or the other or both of update 13.1.2 and bluetooth keyboard pairing - which was eliminated "unpaired" for the repeat steps).

I just don't get it... Can't figure out what to do / try next...

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Answer 3

JLM_

Level 1

4 points

Nov 12, 2019 4:47 PM in response to AccessUser

Ive been having the same issue as well with my Satechi usb-c hub adapter, was working properly up until the last firmware update which was IOS13.2, so it may be firmware related. Just noticed 13.2.2 is available to download. Hopeful for a bug fix

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Answer 4

AccessUser Author

Level 1

8 points

Nov 14, 2019 2:29 PM in response to JLM_

It is working for me now. May have been the latest update or a bad plug connection.

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After iPadOS 13.1.2 update USB hub not recognized?

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