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Blocked iPhone6 + Apple ID

Good day. I managed to block the iPhone 6 and I need to unlock it somehow. It doesn't work through iTunes and I don't know how to find out the Apple ID because the phone is blocked. Could you please help me?


iPhone 6, iOS 12

Posted on Oct 28, 2019 2:52 AM

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Question marked as Top-ranking reply

Posted on Oct 28, 2019 3:32 AM

If you mean it's on the activation lock screen have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Top-ranking reply

Oct 28, 2019 3:32 AM in response to MartinSinal14

If you mean it's on the activation lock screen have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Blocked iPhone6 + Apple ID

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