WiFi and Bluetooth connectivity

My iPhone XS Max won't let me turn on my WiFi at all and when I try to turn my Bluetooth in it shuts itself off.

iPhone XS Max

Posted on Nov 26, 2019 10:22 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Nov 27, 2019 10:26 AM

If wi-fi and Bluetooth are both failing, then I would suspect a hardware problem. They are both in the same chip. I suggest you make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple. They will explain your options from there.

3 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Nov 27, 2019 10:26 AM in response to camp0139

If wi-fi and Bluetooth are both failing, then I would suspect a hardware problem. They are both in the same chip. I suggest you make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple. They will explain your options from there.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

WiFi and Bluetooth connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.