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User profile for user: tvasa11
tvasa11 Author
User level: Level 1
4 points

Face ID not working

Hello. My friend has just purchased iphone 11 pro Max in Georgia (middle east).

The iphone has manufacturer defect and face ID and front camera is not working properly. FACE ID was not working at all the first time she turned on the phone. After restart it worked for few hours, after that it broke again, and even front camera was not working. We have updated ios and not only face ID is not working :). Who should my friend apply for help? and will the phone be replaced with a new one? my friend does not want replacement of any part of the device.

iPhone 11 Pro Max

Posted on Nov 27, 2019 2:42 AM

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User profile for user: Karghnar
Karghnar
User level: Level 3
646 points

Posted on Nov 27, 2019 3:03 AM

Hello,


Take the iPhone back to the store where it came from immediately, preferably an Apple Store. Make sure you do not open, or try to fix the issue by a third party shop. This will void warranty immediately.


If this is a manufacturing defect, and it's not because of user-end damage. This will likely be covered under warranty. Make an apointment in the Apple Store, and check in with them for this issue.


Kind regards,

K

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User profile for user: Karghnar
Karghnar
User level: Level 3
646 points

Nov 27, 2019 3:03 AM in response to tvasa11

Hello,


Take the iPhone back to the store where it came from immediately, preferably an Apple Store. Make sure you do not open, or try to fix the issue by a third party shop. This will void warranty immediately.


If this is a manufacturing defect, and it's not because of user-end damage. This will likely be covered under warranty. Make an apointment in the Apple Store, and check in with them for this issue.


Kind regards,

K

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Face ID not working

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