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Frozen iPad

I started the update on my iPad and it is frozen on the white screen with black apple. I have already tried the hard reset and it just keeps coming back to white screen/black apple. I tried just turning it off regularly but it won’t. What do I do?

iPad Air 2, iOS 13

Posted on Nov 30, 2019 9:00 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2019 2:52 PM

Hello,


Please refer to the following Apple Support document.


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support



1 reply

Frozen iPad

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