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Colin428 Author

Level 1

8 points

Microsoft Office Apps Won't Open (Word, Excel, and Powerpoint)

I have a 2015 iMac running the latest version of Catalina and all 3 apps will not work. Excel says not enough memory (32GB of installed RAM and only 11GB used with 320GB+ of free disk space). Word says something about a docfile access issue and powerpoint opens to the 365 login and hangs at loading after that.

I have reinstalled all apps from the App Store. Rebooted the iMac and run first aid on the disk. Nothing changes. I have even tried the apps on my 2018 Mac mini to make sure it wasn't Catalina and they work just fine there.

Any ideas what could be causing these 3 apps to not work?

iMac, OS X 10.11

Posted on Dec 1, 2019 4:29 PM

Top-ranking reply

macjack

Level 10

111,204 points

Posted on Dec 1, 2019 4:34 PM

You need at least Office 2016 to run on Catalina. If you have anything older you need to purchase either Office 2019 or Office 365:

https://products.office.com/en-us/compare-all-microsoft-office-products-b

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Microsoft Office Apps Won't Open (Word, Excel, and Powerpoint)

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