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MrsN143 Author

Level 1

4 points

ipad can't connect to iTunes or App Store

When I try to sign in on my iPad with my Apple ID it keeps telling me it can't connect to iTunes. I know the password is correct because it works to sign into iTunes on my phone and MacBook.

iPad mini, iOS 9

Posted on Dec 15, 2019 3:36 PM

Top-ranking reply

QuickPost

Level 10

103,365 points

Posted on Dec 15, 2019 4:06 PM

Hello,

Try resetting iPad's network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPad prior to resetting its settings.

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ipad can't connect to iTunes or App Store

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