MacBook Pro keeps shutting down for no reason

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Misterbnl Author

Level 1

8 points

MacBook Pro keeps shutting down for no reason

My MacBook is since last weekend with a update to Catalina acting up, it keeps shutting down for no reason.

I tried the following things:

clear the PRAM and SMC
Do a fresh install of Catalina.
changing the paste on the processor and the graphic card.
Installed MenuMeters to keep a eye on the CPU temperature.

The temperature is around 53 degrees Celsius by a load of 30 to 40%.

Now I did a EtreCheck, but also nothing really strange pop-ups. I'm also not getting any crash report from apple itself.

Does anyone know how to fix this?

EtreCheck

MacBook Pro 15", macOS 10.15

Posted on Dec 19, 2019 9:02 AM

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Answer 1

Dec 19, 2019 9:39 AM in response to Misterbnl

Misterbnl wrote:

Diagnostics Information (past 7 days):
  2019-12-14 22:34:45 Logitech Gaming Software.app Crash
    Executable: /Applications/Logitech/Logitech Gaming Software.app

I don't even get that message as a pop-up after I start up the MacBook again.

I already did al those steps which are shown there.

<Use safe mode to try to isolate the cause of the issue.>

So you are saying in SafeBoot mode you are having the same issue?

Ok—What about a new user account ?

Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.

After that—

Do you have any kernel panic reports?

Kernel Panic reports can be found /Library/Logs/DiagnosticReports

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports

ends in .panic post the whole report if it meets that.

You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box (see menu below) for ease of reading and comparison. A single report may be useful but does not establish a trend for a meaningful diagnosis.

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Answer 2

Dec 19, 2019 9:21 AM in response to Misterbnl

If your Mac restarted because of a problem - Apple Support

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Answer 3

Misterbnl Author

Level 1

8 points

Dec 19, 2019 10:55 AM in response to leroydouglas

Thank for the help, but it keeps shutting down even when I'm not using the MacBook.

I have stopped all task from starting (only had 2, the G-software en MenuChecker)

I've logged in with a Guest account.

I couldn't find a Panic report.

I start to wonder if one of the fans is broken, I can play a game and it won't shutdown until I exit that game, then the screen goes black and the backlight from the keyboard stay on for around 30 sec and then it's completely gone.

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