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Music 1.0.2.37 on Catalina 10.15.2 (19C57) crashing when anything new added to the library

subject line says it all. anyone else seeing this?


additional details: material can be from any source, including the store. (I am not subscribed to Music, so all tracks are purchased from iTunes Store). the Music directory with all my older media is on an external USB-connected drive, and the Library file is brand new as of a couple days ago. all Music and iTunes prefs files deleted and re-generated.

MacBook Pro 15", macOS 10.15

Posted on Dec 25, 2019 5:20 PM

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Posted on Dec 29, 2019 6:47 PM

so, using the above information, I managed to narrow it down to Music being terrible at managing duplicate files, thus causing the app to become unresponsive.


here's how I narrowed that down:


1) started a new Library

2) downloaded all purchased tracks

3) began adding media from previous Library, starting with letter A


in the process of doing this, I saw that Music did not have a way to understand that it should not add the previously downloaded versions of the tracks from iTunes, and would add them as (filename) 1.m4a


if those tracks were present, then trying to add anything afterwards would make the app freeze up.


SO


what I'm going to need to do is:


1) re-download purchased tracks

2) go to previous Music Media folder, search for folders containing files ending in (space)1.m4a, then delete those folders, cross-referencing with what is being downloaded into the new library.

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Question marked as Top-ranking reply

Dec 29, 2019 6:47 PM in response to jeremy_v

so, using the above information, I managed to narrow it down to Music being terrible at managing duplicate files, thus causing the app to become unresponsive.


here's how I narrowed that down:


1) started a new Library

2) downloaded all purchased tracks

3) began adding media from previous Library, starting with letter A


in the process of doing this, I saw that Music did not have a way to understand that it should not add the previously downloaded versions of the tracks from iTunes, and would add them as (filename) 1.m4a


if those tracks were present, then trying to add anything afterwards would make the app freeze up.


SO


what I'm going to need to do is:


1) re-download purchased tracks

2) go to previous Music Media folder, search for folders containing files ending in (space)1.m4a, then delete those folders, cross-referencing with what is being downloaded into the new library.

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Dec 29, 2019 6:49 AM in response to Peekay

Hi Peekay,


It seems you're having some trouble with Music on macOS, and I want to help.


Let's try to start into safe mode and add content, let me know if you're able to:

Use safe mode to isolate issues with your Mac - Apple Support


Let me know if you're able to get content added.


Thanks for using the Apple Support Communities.

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Dec 29, 2019 12:02 PM in response to Peekay

Hi Peekay,


With the freezing you're describing, it might be a relevant step for you to reset the permissions on your Mac:

Resolve issues caused by changing the permissions of items in your home folder - Apple Support


Give that a try and see how Music behaves going forward.


Thanks for using the Apple Support Communities.

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Dec 29, 2019 2:05 PM in response to Peekay

Hi Peekay,


It could be an issue with the Music app then.


See if the Music app does this in another user account as a test:

Set up users, guests, and groups on Mac - Apple Support


If the issue persists, try reinstalling macOS from Recovery:

How to reinstall macOS from macOS Recovery - Apple Support


Let me know if that helps.


Thanks for using the Apple Support Communities.

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Dec 29, 2019 9:43 AM in response to i_rina

problem persists as before, although I mis-stated: when material is added from finder or purchased from iTunes, it *is actually* added to the library, but <usic freezes and a beachball starts up. gotta force-quit Music and re-start to access anything added.

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Dec 29, 2019 12:24 PM in response to i_rina

no dice. problem persists. I just tried downloading a purchased album from iTunes Store to the library, and Music is now spinning a beachball at the final step, "processing file."


the library file and all media is on an external USB. all permissions are correctly applied.

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Music 1.0.2.37 on Catalina 10.15.2 (19C57) crashing when anything new added to the library

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