You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

change of ownership

I was given an older MacBook Air from a family member. It still has all the info of the original owner. How do I change the ownership if I don't know any of their passwords? I can log into my Apple ID, but anytime I try to do updates it ask for their password which I don't have. What can I do?


MacBook Air 13", macOS 10.13

Posted on Dec 26, 2019 12:53 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 26, 2019 1:10 PM

You need to restore it to factory settings: Factory reset your Mac - Apple Support.

1 reply

change of ownership

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.