You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud login

I got a secondhand iPad but the Original owner doesn’t remember the iCloud set up on the device. How would I get past that issue ends be able to unlock the device?

Posted on Jan 1, 2020 1:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2020 1:59 PM

You can’t. Unless he can remember the Apple ID and password that was used to lock it, your hands are tied and the iPad is useless. If he still has the receipt and he would be willing to take the receipt and the device to an Apple Store, they may be able to help unlock it, but that would be your only hope.


Give it back to him and ask for your money back.

1 reply
Question marked as Top-ranking reply

Jan 1, 2020 1:59 PM in response to Coolbeanz19

You can’t. Unless he can remember the Apple ID and password that was used to lock it, your hands are tied and the iPad is useless. If he still has the receipt and he would be willing to take the receipt and the device to an Apple Store, they may be able to help unlock it, but that would be your only hope.


Give it back to him and ask for your money back.

iCloud login

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.