My iphone X cannot be detected by Apple Carplay in my Lexus ES 2019.

Question

Level 1

8 points

My iphone X cannot be detected by Apple Carplay in my Lexus ES 2019.

Everything used to work well. Suddenly, this iPhone X is no longer able to be recognized by my car. I tried several other USB cables and updated the phone to the latest version, IOS 13.3, but it still didn't work. It seems like my iPhone is the only phone that is not being able to connect to carplay in this car. My other iPhones work pretty well. Interestingly, I used the iPhone X to connect to my friend's Acura, and it worked! I don't know why this iphone X and the ES just stopped getting along with each other all in a sudden. I am wondering what is really going on. Please help!

iPhone X

Posted on Jan 6, 2020 4:06 PM

Reply

Answer 1

chuck_3rd

Community Specialist

Jan 8, 2020 4:48 PM in response to healthyxhl23

Hello healthyxhl23,

Thanks for reaching out to Apple Support Communities. I understand that you are having an issue connecting to CarPlay. I'm happy to help you find some information.

Here is a resource that can assist you:

How to use CarPlay with your iPhone

Specifically, the "Get help section."

If you are still having issues after reviewing the link, please let me know.

Have a great day!

Reply

Answer 2

healthyxhl23 Author

Level 1

8 points

Jan 10, 2020 3:16 PM in response to chuck_3rd

Hi Alex,

Thanks for reaching out. I tried everything I could. I restarted both my car and the iPhoneX. I reset the phone’s content and privacy settings. Rebooted the car’s infotainment system. Tried forget device before reconnecting to CarPlay. Tried different cables and usb outlets. Didn’t work! One thing that appears to happen is that when I plug in the phone to the car, it charges normally (Battery sign turns green). But soon, the battery sign disconnects for a few seconds (black). And then it charges normally again, while it is still not recognized by CarPlay.

Reply

Answer 3

Joseph_S.

Community Specialist

Jan 12, 2020 7:52 AM in response to healthyxhl23

Hello healthyxhl23,

Thanks for reaching back out to Apple Support Communities, about your issue connecting to CarPlay. I'm happy to point you in the correct direction.

I would suggest you reach out to Apple Support for further assistance.

Get Support

Have a great day!

Reply

My iphone X cannot be detected by Apple Carplay in my Lexus ES 2019.

Similar questions