Payment troubles
I have recently redeemed a $15 gift card on my Apple ID, and with the same Apple ID tried to make a purchase of $1.99, and it charged my credit card. How do I get it to use my credits?
iPhone 7, iOS 13
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contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.