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Cannot hear caller

I have purchased two iPhone 7s and am experiencing the same problem with both. When calling, I cannot hear the caller and the caller cannot hear me. It is not on Mute, and the Speaker icon is greyed our completely. Please help me troubleshoot so I don’t have to return a second time.

iPhone 7, iOS 13

Posted on Jan 10, 2020 3:22 PM

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Cannot hear caller

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