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EVZ19 Author

Level 1

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The phone rings (loud) once and then goes in a silent mode (you can hardly hear it). How can we change it?

Posted on Jan 11, 2020 9:59 AM

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Answer 1

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FoxFifth

Level 10

471,729 points

Jan 11, 2020 10:16 AM in response to EVZ19

It is designed to decrease the volume when it recognizes that you have heard it. You can turn that option off: Settings > Face ID & Passcode > Attention Aware Features.

About Attention Aware features on your iPhone X or iPad Pro - Apple Support

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Answer 2

ChrisJ4203

Level 10

230,606 points

Jan 11, 2020 10:13 AM in response to EVZ19

This is a feature for the phones that have Face ID. The phone can tell when you look at it, and then it will reduce the sound to prevent it from bothering people around you. If you wish to turn this feature off, go to Settings>Face ID & Passcode, and then Attention Aware Features and turn that off.

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