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cindyathom Author

Level 1

62 points

sync library keeps turning off

I'm trying to use Apple Music on my IPhone11. In my settings I turn on "sync library" and it automatically shuts itself to the off position. Then when I go to Music and try to find a song, it totally boots me out of Music! please advise

iPhone 11 Pro Max, iOS 13

Posted on Jan 15, 2020 7:07 PM

Top-ranking reply

Teddy_B

Community Specialist

Posted on Jan 18, 2020 5:35 PM

Hello cindyathom,

Thanks for reaching out in Apple Support Communities! I understand you're having trouble with Apple Music. I'm happy to assist you with this.

Let's make sure your iPhone is up-to-date: Update your iPhone, iPad, or iPod touch

Close your Settings and Apple Music app:

How to force an app to close on your iPhone, iPad, or iPod touch

Next restart your iPhone: Restart your iPhone, iPad, or iPod touch

You can also follow the additional steps in this article to resolve your issue:

If an app unexpectedly quits, stops responding, or won’t open

Thanks for using the Apple Support Communities, and have a great day!

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sync library keeps turning off

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