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User profile for user: AlfieFerguson
AlfieFerguson Author
User level: Level 1
4 points

WiFi only works with safari and not other apps (preventing factory reset)

I am selling my old iPhone 7 so I am trying to erase all content and settings, by clicking the button it wasn't doing anything so I plugged the phone into my PC and tried to use itunes to reset however it said to disable find my iPhone however I can't do this as it requires me to be connected to the internet and for some reason it's not working. I can use WiFi on safari, but not in the settings app or any other apps (Instagram, any games, snapchat). I am also unable to disable find my iPhone from the iCloud app on my PC.

iPhone 7

Posted on Jan 16, 2020 7:56 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,064 points

Posted on Jan 16, 2020 8:04 AM

  1. Make sure that your device isn't connected to your computer, then choose your device below and follow the steps:
    • iPhone X or later, and iPhone 8 and iPhone 8 Plus: Press and hold the Side button and one of the volume buttons until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.
  • iPad with Face ID: Press and hold the Top button and either volume button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Volume down button. Keep holding the Volume down button until you see the recovery mode screen.
    • iPhone 6s or earlier, iPod touch (6th generation or earlier), or iPad with Home button: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
  1. Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2-4.
  3. Wait for the process to finish. Then you can set up and use your device.

 



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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,064 points

Jan 16, 2020 8:04 AM in response to AlfieFerguson

  1. Make sure that your device isn't connected to your computer, then choose your device below and follow the steps:
    • iPhone X or later, and iPhone 8 and iPhone 8 Plus: Press and hold the Side button and one of the volume buttons until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.
  • iPad with Face ID: Press and hold the Top button and either volume button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Volume down button. Keep holding the Volume down button until you see the recovery mode screen.
    • iPhone 6s or earlier, iPod touch (6th generation or earlier), or iPad with Home button: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.
  1. Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2-4.
  3. Wait for the process to finish. Then you can set up and use your device.

 



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WiFi only works with safari and not other apps (preventing factory reset)

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