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Level 1

4 points

iPad email

My iPad is on an old email that I have no access to. It keeps asking for the password which I don't have ?

iPad 2, iOS 9

Posted on Jan 17, 2020 3:37 AM

Top-ranking reply

Level 10

684,519 points

Posted on Jan 17, 2020 6:41 AM

If you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Or fill out and submit this form.

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