You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Virus in my MacBook

I have virus in my MacBook. when i am using safari some window opens and then safari shuts down. how do i clean it? it says "this process is completed, to finish click ok"

MacBook Pro 13", macOS 10.14

Posted on Jan 18, 2020 10:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2020 10:39 AM

   1. Remove unknown profiles if present.


      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

2 replies
Question marked as Top-ranking reply

Jan 18, 2020 10:39 AM in response to waleedfarooq13

   1. Remove unknown profiles if present.


      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


   3. Check for adware.

       Run the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

       For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

       Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

       Restart the computer and relaunch Safari holding the shift key down.

       Scan for Malware again.


       Additional steps if necessary.


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  6. Restart your Mac. Relaunch Safari holding the Shift key down.      

Jan 18, 2020 10:40 AM in response to waleedfarooq13

You may  have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.


Malwarebytes Anti-Malware for Mac      10.10 and later


Web site for download   https://www.malwarebytes.com


Malwarebytes uninstall

Virus in my MacBook

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.