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Level 1

9 points

Amazon Prime App

I cannot receive audio when in the Amazon Prime app.

Apple TV 4K, tvOS 13

Posted on Jan 18, 2020 4:19 PM

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Level 8

36,890 points

Posted on Jan 18, 2020 8:58 PM

Force quit the Prime App Switch quickly between Apple TV apps - Apple Support

and restart your Apple TV

Alternatively you can delete the app and reinstall

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Top-ranking reply

Level 8

36,890 points

Jan 18, 2020 8:58 PM in response to Naycon

Force quit the Prime App Switch quickly between Apple TV apps - Apple Support

and restart your Apple TV

Alternatively you can delete the app and reinstall

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Amazon Prime App

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