Suspicious mail

Question

Level 1

9 points

Suspicious mail

Dear Sir,

kindly note that I have received Suspicious mail from your side (App Store) as attached photo, however, this mail to inform me that I have been made a purchase from Epic Games on App Store.

And the following information has been attached in the mail:

Order Number : W860808217

Ordered on : Jan 19, 2019

Also there is word file in attachment (I can forward this e-mail and attachment to your side) talked about this purchase and if i want to cancel this purchase I should click some link inside it.

please for your information and needed actions due to I did not made any purchase in this period, so I think it is some hacker.

Thank you for your kindly time.

Hani Amro

iPhone 7

Posted on Jan 19, 2020 9:27 AM

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Answer 1

Top-ranking reply

macjack

Level 10

111,204 points

Jan 19, 2020 9:29 AM in response to hani892

It's phishing. In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Forward it as an attachment to reportphishing@apple.com

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Answer 2

Jan 19, 2020 9:29 AM in response to hani892

Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

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