Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AppleTV 4K Rental

Rented a movie on Apple, sound will not come on and movie video is jittery on my 4K unit. When i try to watch the rental on the older versions of Apple TV it works perfectly. 4K is on a LAN and other units are wireless internet. Any ideas

Apple TV 4, tvOS 12

Posted on Jan 19, 2020 7:35 PM

Top-ranking reply

QuickPost

Level 10

103,389 points

Posted on Jan 20, 2020 2:03 PM

Hello,

Have you tried restarting Apple TV?

How to restart your Apple TV - Apple Support

View in context

Similar questions

apple tv 4k audio but black screen When we first connected the device, it worked fine but then we found that when an episode finished and it moved onto the next one, we had audio but no video. My understanding is that if there is not enough speed (and apple recommend minimum 25mbps and we only get 18-20 mbps) that it will adjust the quality to work with the speed. It looks as if it is not adjusting the quality just refusing to receive the video. After multiple attempts we did get the video back but it took so long that we put our old apply tv unit back on which works perfectly but won't take apps and as our Sony tv now won't take apps either, and not all UK channels will allow airplay (like All4) we cannot watch their programming which is why we bought a new apple tv device. Is there a setting or a work around for this?
464 1
Apple TV Plus movies won't play on my TV. I'm streaming Apple TV Plus on my TV. Some moves will play, but most won't. What should I do?
824 3
Apple TV+ streaming glitch I am experiencing an odd issue with some AppleTV+ shows, when I try to watch from Up Next nothing appears to happen, then just the sound from the show starts with the Home Screen still there, no video happening at all. I can fix it by watching a different Apple series, then can go back to the first show and it works like it should. Kind of frustrating, happening every day now. Apple TV 1625, TVOS 16.0
1694 1

2 replies