You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My Files app icon has disappeared from both my iPad and from my iPhone XR.
When I go to the App Store, it indicates I already have downloaded the app, and if I hit OPEN, the app opens, which isn’t convenient.
I’ve searched my screens to see if it was buried somewhere to no avail. I’ve soft-rebooted the iPad and iPhone and that didn’t work
Where did it go?
iPad Air, iOS 12
No idea where it went, but a simple step in resetting your Home Screen layout should resolve the problem:
Settings > General > Reset > Reset Home Screen Layout
No data will be lost - only your desktop icons will be reset.
I hope this is helpful in resolving your problem.
No idea where it went, but a simple step in resetting your Home Screen layout should resolve the problem:
Settings > General > Reset > Reset Home Screen Layout
No data will be lost - only your desktop icons will be reset.
I hope this is helpful in resolving your problem.
Okay... next steps.
1) Backup your device(s) using iCloud (recommended) or iTunes.
2) Connect your device(s) to your PC/Mac - then initiate a full restore process. This will install a fresh copy of the most recent supported version of iOS/iPadOS - then restore your backup data to the device(s).
https://support.apple.com/en-gb/HT201252
https://support.apple.com/en-gb/HT204184
Thanks for the prompt reply.
Unfortunately, that didn’t work. The Files app icon is nowhere to be seen.
So sorry, did a soft reboot and there was the icon! Thanks for your help!
So your problem is now fully resolved?
Super. I’m delighted that we solved the problem.
Files App Disappeared
