You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Cosman
Cosman Author
User level: Level 1
31 points

Safari cutting off video sound every 5 minutes

While watching a news video in Safari that lasts more than about 10 minutes, one of two things will happen every 5 minutes or so.


  1. The sound will cut off. that is, the sound icon (speaker) will revert to Sound Off (/ through speaker). The video continues in silent mode and I have to click on the Sound Icon to restart the sound.
  2. Sometimes, the video will stop along with the sound and I have to restart the video and sound.


When I switch to Firefox, sound and video continue until I stop them.



MacBook Pro 15", macOS 10.14

Posted on Jan 21, 2020 2:17 PM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Posted on Jan 21, 2020 2:40 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com



View in context

Similar questions

8 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Jan 21, 2020 2:40 PM in response to Cosman

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com



Reply
User profile for user: Cosman
Cosman Author
User level: Level 1
31 points

Jan 23, 2020 9:06 AM in response to Eric Root

  1. I am not running any VPNs.
  2. I went through the Etrecheck routine several weeks ago for a separate Safari problem - "Bug in Safari" - Home button gives "can't open window" error. Two clicks and it opens.


Here is the report.

Etrechec report


It found Bitdefender which I deleted.


  1. I just now started up in a new admin account in Safe mode. (Note: the Numbers List defeats efforts to space numbered items apart.)


  1. I opened Safari and got the same Home button error mentioned above


  1. I went to ABC and tried to start a news video. The video would not start, the image blinked on and off at about 2 Hz.
Reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Jan 23, 2020 9:33 AM in response to Cosman

/etc/hosts file - Fixing a hacked


/etc/hosts File - How to Restore the Original Default 


Check System Preferences/Profiles and delete any you don't recognize.


You have a lot of 3rd party software running in the background. Try going to System Preferences/Users & Groups and remove all the log in items from your account. Restart the computer and do not open any programs but Safari. Test.

Reply

Safari cutting off video sound every 5 minutes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up