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Does Apple support ever ask for Social Security number to unlock an account?

I received an e-mail saying that Apple support locked my account and that I have to unlock it. However, when I was filling out the information I was requested my Social Security number. That made me suspicious because I have never been requested that before? Is that a scam?

Posted on Jan 23, 2020 10:38 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2020 10:44 AM

No NEVER. It's a scam. Apple will also NEVER send an email about your account being locked.

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

5 replies
Question marked as Top-ranking reply

Jan 23, 2020 10:44 AM in response to Asiledih

No NEVER. It's a scam. Apple will also NEVER send an email about your account being locked.

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

Does Apple support ever ask for Social Security number to unlock an account?

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