Homepod won't update past 11.2.5

My HomePod spent all day stuck on downloading 13.3. I power cycled it and now it says up to date 11.2.5. I reached out to support and apparently its a known issue. They recommended I enabled Install Updates Automatically and that the HomePod should update by itself. They are gonna get back in contact with me on 01/28/2020 to see if its updated by then.

I will updated this when they reach out again, just make sure you don't reset your HomePod if you're not having any other issues.

Update: Good News, After spending the whole day saying the software was up-to-date on 11.2.5 my HomePod is currently updating the software. On my iPhone it just shows "Updating" as the HomePod status, but on my iPad it shows that the iOS 13.3 Software is downloading. It's all just a waiting game until it installs. According to support its common for it to take HOURS on the first update so just make sure you have "Install Updates Automatically" Turn on. WISH YOU GUYS LUCK!!

I have two HomePod model MQHW2LL/A one is updated to iOS 13.3 the other one don't update from 11.2.5 which is the factory version. The second one detect that there is a new version and keeps trying and trying to update with success. Any suggestions?

Contact Support

its been an issue in the past week where they wont update

Sorry but there’s no way to force it at this point, some devices just won’t update. Hopefully it’s fixed soon. You can Contact Support to ask when.

keithnj0622 wrote:

They said about 2 weeks

Two weeks?? !

Another person was told a few days

This seems like an unreasonably long time.

Some new IPads, iPhones and Apple TV’s can’t update either.

Ok thanks for posting what Support told you.

Its a known issue

Hope it updates soon for you!

Let me know when it updates to 13.3. Mine is stuck at 12.4 and waiting for the update.

Thanks. Saw 13.3 already but it gets stuck on 'Update Requested' - might just leave this alone (with Install Updates Automatically turned on) and see what happens after 24 hours.

Update: After 3 days it’s now installing 🥳