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BelacquaGRL Author

Level 1

4 points

Disk password

After I updated my MacBook Air to MacOS Catalina, I haven’t been able to get it started - it simply doesn’t proceed beyond the loading page with the Apple icon.

So I decided to reinstall the operation system and got it booted in the recovery mode.

Then, another problem has arisen - it requires something called “disk password,” of which I literally have no idea at all. :-( I did not install Mac OS by myself - it had already been installed when the MacBook was delivered to me.

Is there any way I can fix the problem? I feel my Mac has been “bricked”

Thank you for taking the time to read this, and I’d be even more grateful if you could help.

MacBook Air 13", macOS 10.14

Posted on Jan 27, 2020 10:28 AM

Top-ranking reply

K Shaffer

Level 8

35,314 points

Posted on Jan 27, 2020 12:30 PM

There is a way to reinstall the macOS with specific details outlined within info given here:

• How to reinstall macOS from macOS Recovery - Apple Support

https://support.apple.com/en-us/HT204904

Because there are options, read carefully; maybe do some research for your configuration.

An example, you could use Disk Utility from the macOS Recovery to erase your Mac, first.

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Disk password

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