Printing.with Catalina 10.15.3

Question

Level 1

8 points

Printing.with Catalina 10.15.3

Hi since installing the SW update to my Mac mini I cannot air print to an HP office jet 69690, but I can print to it using my iPhone 10 or iPad.

Have tried resetting/deleting printer on the Mac, but when reinstalling get the following error:

Unable to verify printer on network due to an error.! Cancel or continue. but cannot continue just get the same error.

Should add printer and Mac are on the same WiFi network...

can you help please, as I mentioned all was ok before the update to 10.15.3

Posted on Feb 7, 2020 2:46 AM

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Answer 1

Top-ranking reply

jblanchard1

Level 2

264 points

Feb 7, 2020 8:06 AM in response to Lenjm

Did you try restarting the router and the printer?

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Answer 2

a brody

Level 10

83,929 points

Feb 7, 2020 2:58 AM in response to Lenjm

Did you print successfully under 10.15.0 through 10.15.2?

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Answer 3

Lenjm Author

Level 1

8 points

Feb 7, 2020 4:31 AM in response to a brody

Yes that right it’s only happened since the update was applied

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Answer 4

Lenjm Author

Level 1

8 points

Feb 7, 2020 9:51 AM in response to jblanchard1

Yes have restarted printer Mac and router..

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Answer 5

CyrilJ25

Level 1

16 points

Feb 9, 2020 9:38 AM in response to Lenjm

I have the same issue with my EPSON ET-3750 : my Macbook Pro mid-2015 under Catalina 10.15.3 cannot connect to my printer. It detects it but the connection/printing fails

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Answer 6

Lenjm Author

Level 1

8 points

Feb 9, 2020 10:01 AM in response to CyrilJ25

Yes that’s a similar problem as me, the Mac shows the printer as online but will not print anything Just shows ‘unable to connect’ after some time trying to print.

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