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Since the rollout of iOS 13 I am unable to import, transfer or move video's from my phone to my PC. During the transfer a message will pop up that the device has been disconnected and transfer stops before being completed. This does not happen during photo transfer. Any help would be appreciated.
iPhone 8, iOS 13
This usually happens due to an error during file conversion step. On your phone, go to Settings - Photos, then scroll to the very bottom and set "Keep originals" instead of "Automatic". After this, try to transfer your videos.
If it still gives an error, I would try third-party apps for photos/videos transfer, never had issues with them. iMazing is good from what I've used, but quite a few of alternatives on the web.
This usually happens due to an error during file conversion step. On your phone, go to Settings - Photos, then scroll to the very bottom and set "Keep originals" instead of "Automatic". After this, try to transfer your videos.
If it still gives an error, I would try third-party apps for photos/videos transfer, never had issues with them. iMazing is good from what I've used, but quite a few of alternatives on the web.
Thanks for the quick reply. Will give that a try later today and hopefully offload all these videos I’ve taken.
iPhone disconnects from Windows 10 PC during import / transfer of videos
