Factory reset for new iPhone 8

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Level 1

9 points

Factory reset for new iPhone 8

I received a new iPhone 8 as an upgrade to a company phone. I began setting up as a New Phone, updated the iOS to 13.3.1. Got to "Software Update Complete" select Continue and see a screen stating...

Installing configuration from “my company...Inc.”

Profile installation Failed

The profile “Microsoft.Profiles.MDM” must

be installed interactively.

I cannot go forward or backward from here to do anything. When I try the fix that includes accessing the Recovery Mode screen and I select Restore from iTunes I get "There was a problem downloading the software for the iPhone "iPhone". Make sure your network settings are correct and your network connection is active, or try again later." Is this because i started the install on iTunes on my home laptop last night and then tried to restore it using iTunes on my work laptop today?

Very frustrated right now. I just want to go back to when I took it out of the box and set up as a new phone.

iPhone 8

Posted on Feb 12, 2020 10:36 AM

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Answer 1

Top-ranking reply

KiltedTim

Level 10

203,788 points

Feb 12, 2020 10:47 AM in response to JW_0811

Take it to your IT department or whoever is responsible for your company's phones.

They are apparently using an MDM to manage company owned devices. The profile push from the MDM is failing. They need to fix that.

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Answer 2

Courcoul

Level 6

18,588 points

Feb 12, 2020 10:57 AM in response to JW_0811

While you are with them, should ask for what is expected of your usage of the phone. The company will have complete control of it and many of the things mentioned here may be disallowed or work differently. Note also that you should expect no privacy at all on that phone.

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Answer 3

JW_0811 Author

Level 1

9 points

Feb 12, 2020 11:05 AM in response to KiltedTim

I was told to reset to factory and the set up as new phone. During that process and while connected to the company network the phone will pull down the MDM automatically. Once that is complete i can restore from a back up to bring everything in from the old phone.

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Answer 4

Courcoul

Level 6

18,588 points

Feb 12, 2020 11:45 AM in response to JW_0811

Only if it can a) start, b) you can reach Settings / General / Reset / Erase All Contents and Settings and c) get that to work. Alas, if MDM has 'captured' the device, you will probably get denied somewhere along that path.

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Answer 5

JW_0811 Author

Level 1

9 points

Feb 12, 2020 11:06 AM in response to Courcoul

It is a company phone intended to be used for company activities only.

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Answer 6

Courcoul

Level 6

18,588 points

Feb 12, 2020 11:19 AM in response to JW_0811

That's how it would work in a perfect world. But as KiltedTim said something threw a monkey wrench in the process and it failed. So now only the persons responsible for it can fix the mess.

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Answer 7

JW_0811 Author

Level 1

9 points

Feb 12, 2020 11:30 AM in response to Courcoul

So there is no easy way to reset the iPhone to factory settings so I can start new?

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Factory reset for new iPhone 8

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