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When I go to open the app store, it just opens a grey screen and changes the mouse into the beach ball and never loads. I have to force quit the app store. how do I stop this from happening so that I can download some apps from the app store?
MacBook Pro 13", macOS 10.15
Go step by step and test.
1. Launch App Store holding the Shift key down.
Test.
2. Startup in Safe Mode https://support.apple.com/lv-lv/HT201262
Login to your account.
Test.
To exit Safe Mode, click the in the menu bar and then “Restart”.
Go step by step and test.
1. Launch App Store holding the Shift key down.
Test.
2. Startup in Safe Mode https://support.apple.com/lv-lv/HT201262
Login to your account.
Test.
To exit Safe Mode, click the in the menu bar and then “Restart”.
Please try suggestions given here. https://support.apple.com/en-us/HT201400
This didn't seem to help. was there anything else I need to do?
It just does the same thing
none of that helped
Can't open app store
