About updating the device

ofbl Said:

“About updating the device: My device was unable to update, I tried more than once, please reply why and how can I update”

———-

Try This:

Update Via iTunes on your Computer:

1. Go Here: Update your iPhone, iPad, or iPod touch - Apple Support
2. Scroll Down to: "Update your device using your computer"
3. Proceed from there as necessary.

——-

For Note, Go Here for More: If you See an Error when you Update or Restore your iPhone, iPad, or iPod - Apple Support

If you have skipped a number of updates (the current iOS is 13.3.1), it's often easier to connect your iPhone to your home computer and do the update using iTunes. You will need to ensure you have the latest version of iTunes running on your computer. See this link --> Update your iPhone, iPad, or iPod touch - Apple Support

What message, exactly, is on the phone's screen that you need help with?

~Lyssa

Check Settings > General > About > Model and report the result here.

Note an iPhone 6 or iPhone 5S cannot be updated to iOS 13.