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Received email from apple

Received email stating my apple account is locked for security reasons that I need to to provide information to unlock within 24hrs to unlock was this email some kind of scam to receive my information?

iPhone 8, iOS 12

Posted on Feb 18, 2020 11:47 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2020 11:51 AM

Those are always fake. Forward it to reportphishing@apple.com as an attachment and then delete it.


If an Apple ID actually gets locked, its owner will be told when they try logging into it instead of through email.


(178880)

3 replies

Feb 18, 2020 11:55 AM in response to sunday163

As Niel posted, it is a scam.


Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams. https://support.apple.com/en-us/HT204759


Identifying legitimate emails from the iTunes Store. https://support.apple.com/en-gb/HT201679


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com



Received email from apple

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