You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot perform WhatsApp backup

Good day, 


I have tried for days to backup my WhatsApp chats as I want to change to a new iPhone. 

My current phone is an iPhone 7. 


I have tried: 

1. Rebooting my phone (many times)

2. Hard reset of my phone (thrice)

3. Deleting my entire iCloud backup and then backing it up again

4. Disabling backup of WhatsApp to iCloud and re-enabling (many times too)

5. Deleting the past back ups of whatsapp from iCloud and my phone

6. deleting messages and media from WhatsApp 


I've also ensured my iOS is the latest version.


Now my WhatsApp app says last back up was “never” and every time I try ‘back up now’, I get the pop-up error message “Couldn’t complete backup. Tap “Back Up Now” to try again.” 


Can you please advise? I don’t really trust the third party apps for backup and they cost quite a fair bit. (unless someone here can recommend a good one reasonably priced?)



Thank you & regards 

Priscilla 


iPhone 7, iOS 13

Posted on Feb 22, 2020 7:21 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2020 7:24 PM

https://www.whatsapp.com/contact

1 reply

I cannot perform WhatsApp backup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.