You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Sasukelele
Sasukelele Author
User level: Level 1
8 points

App Store not responding

I updated my Macbook Pro (Late 2012) to MacOS Catalina and it can't load App Store. Every time I try to open it it loads blank window and in Activity Monitor it says "App Sotre Not responding".


Any ideas to solve this problem?


Thank you.

MacBook Pro 13", macOS 10.15

Posted on Feb 23, 2020 11:04 AM

Reply
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,837 points

Posted on Feb 23, 2020 11:32 AM

If you upgraded from an earlier major version of macOS:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up, if possible.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Install OS X and click on the Continue button.


If you updated from a previous version of Catalina: Download and Install the macOS Catalina 10.15.3 Combo Update.

View in context
2 replies
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,837 points

Feb 23, 2020 11:32 AM in response to Sasukelele

If you upgraded from an earlier major version of macOS:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up, if possible.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Install OS X and click on the Continue button.


If you updated from a previous version of Catalina: Download and Install the macOS Catalina 10.15.3 Combo Update.

Reply

App Store not responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up