itunes on mac not detecting Iphone 7 in recovery mode

Question

Level 1

8 points

itunes on mac not detecting Iphone 7 in recovery mode

I have got the recovery mode screen up on my iphone 7 but itunes is not detecting that my phone is connected, what do i do to restore/ update the software on my phone?

iPhone 7, iOS 13

Posted on Mar 1, 2020 2:31 AM

Reply

Answer 1

Top-ranking reply

ProustGiulio

Level 10

209,082 points

Mar 1, 2020 3:14 AM in response to Sambiri

Let's see if this different support article can help you:--> If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support

If you still get no improvement, I would have your iPhone inspected at an Apple Store or Authorized SErvice Provider.

Regards

Giulio

Reply

Answer 2

ProustGiulio

Level 10

209,082 points

Mar 1, 2020 2:59 AM in response to Sambiri

Did you follow all the steps provided in this support article, at point #3, section "Put your device in recovery mode and set it up again"?:--> If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Regards

Giulio

Reply

Answer 3

Sambiri Author

Level 1

8 points

Mar 1, 2020 3:10 AM in response to ProustGiulio

Yes I have followed the steps but still not working, I have changed the lightning cable I am using and that has not worked neither. I have also tried to put it into DFU mode but still my mac wont detect anything.

Also tried going into system information to see if i can locate it in the "USB" section, and that too has not worked.

Reply