Pop Up Dialogue Box "ServiceRecords" will damage your computer keeps coming up how do I stop this?

I believe you have Citrix software installed. Uninstall the software completely which includes all support files as well as applications. Once the problem is cleared up, reinstall the Citrix software if you need it.

I found some Citrix detritus and deleted two files. Alas, it has not got rid of these dialogue boxes. A different source says that this is known malware. (I have not used Citrix for over 4 years and never on my present iMac. I can only explain those files as a hangover from my old iMac after migration).

Hi. You will have noticed that it places a greyed out "usr" folder on your hard drive and, being greyed out, it won't let you delete or drag any of the folders contained within it to the trash. However, after much delving into these folders, I found the two offending pop-ups, "ServiceRecords" and the other (can't remember what that was called) in the bottom level of one of the folders, and that these could be dragged to the trash. When that was done, the problem - and the greyed out folders - disappeared. So you'll need to keep searching that bad usr folder until you find those two files. I don't think a spotlight search will find them, and neither of two malware removal apps, including the one recommended by Apple, "Malwarebytes", found them. Please note I'm not a tech expert. Good luck!

Hi - this has been happening on my Macbook Air today. Malware Bytes doesn't catch it.

I can't find any usr folders on my hard drive.

When I try to drag the ServiceRecords file or folder to the trash, I get a request for password. I should NOT enter the password, correct?

And any words of advice on finding the usr folders or files?

Many thanks. I've spent hours on this already today! (just a regular layperson, not a tecchie)

Indeed those ReceiverHelper and ServiceRecords show an icon that resemble the one of Citrix. I manually removed those 2 files and rebooted OSX. Pop-up went away. So far no side effect I notice.

None of these fixes worked for me. Service Records and Receiver Helper Pop Ups came from nowhere, and nothing I did in terms of these fixes worked. Evidently, they work in tandem, so you have to elimiate both to get rid of either pop up. The way I found that worked was speed. You have to click on the program in finder and rapidly trash it, then get the second one quickly (I had a third one that seemed somewhat connected too and trashed it as well), and this is hard as the pop up keeps blocking your attempts. But if you act very rapidly, you can beat them to the punch, and then quickly empty trash. I did close them in utility but that did not stop them. I looked everywhere for them, but to no avail. They are not in applications that I could see, and resetting the browser did not work. Spent half the day. I guess that makes the guys who designed these malwares happy to know they cause other people to waste so much time doing nothing. Such solid, useful lives.

I have the same popup and I do not use Citrix s/w. Would my Avast s/w being causing this. Anyway, how do I get rid of it?

Sometimes, running Malwarebytes clears up these alien pop-up warnings, without informing you that in fact, it found, and resolved anything. Might be worth a shot, and probably a reboot afterward.

Malware Bytes Premium didn’t see this 😞