You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My macbook air enter key not working

When I click the enter/return key, it also turns the volume on/off and types in a slash. Ive contacted support about this, and unfortunately I cant schedule an appointment because of the coronavirus situation in my town. Does anyone from the community have any idea how I can fix this??

MacBook Air

Posted on Mar 12, 2020 10:30 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2020 4:08 PM

Your keyboard sounds like it’s eligible for the keyboard replacement program, which is a problem with the mechanism in your keyboard, causing the problem. https://support.apple.com/en-us/keyboard-service-program-for-mac-notebooks

unfortunately, this is a hardware issue and you need to book an appointment With the Apple store, but since you can’t for now you could try if there are any Apple authorised service provider that is still open.

Similar questions

1 reply
Question marked as Top-ranking reply

Mar 12, 2020 4:08 PM in response to elliew919

Your keyboard sounds like it’s eligible for the keyboard replacement program, which is a problem with the mechanism in your keyboard, causing the problem. https://support.apple.com/en-us/keyboard-service-program-for-mac-notebooks

unfortunately, this is a hardware issue and you need to book an appointment With the Apple store, but since you can’t for now you could try if there are any Apple authorised service provider that is still open.

My macbook air enter key not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.