Since the new update to the Music app (from itunes to "music") when i try to add a song from apple music to my library, the + symbol buffers for a bit, and then fails. On all my devices, I've tried signing in and out of my cloud library... then restarting, but nothing works. I am so nervous that I am thinking of going to a competitor. Please, fix this quick!
MacBook Pro 15”, macOS 10.15
Hello, arnaudfromluxembourg.
Thank you for using Apple Support Communities.
From what I've read is that you're unable to add music since updating to macOS Catalina. I'd like to help. Does this occur on all devices or just your Mac? Are you able to connect to a different Wi-Fi network or use cellular data to see if the issue persists?
I would also suggest restarting all devices including your router to see if that helps.
See if a test user account or safe mode helps:
How to test an issue in another user account on your Mac
Use safe mode to isolate issues with your Mac
Keep me updated.
Cheers!
Hi,
Problem solved.
This was due to the limitation to 100 000 tracks in iCloud.
That being said, Apple should consider displaying an explicit message rather than an error code that is difficult to find and impossible to interpret (even the helpdesk did not find out what this code corresponds to...)
Hope it helps.
hello and thank you.
it occurs on all devices. Code error 9.039
Apple call center not helpful
i tried what you told. it didn’t help.
it looks that this issue last for two years by now (i found other complaints on the web)
I can't add songs to music library anymore
