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Holly3222 Author

Level 1

6 points

Face ID not available

I have an iPhone 11. I had my FaceID setup and working, and all of us a sudden it stopped and it won’t let me reset it. This also happened prior to an IOS update. I have recently updated phone and Face ID still doesn’t work. I have attached what it says. I have shut off my phone, reset all settings and the only thing I haven’t done is a factory reset, which I would rather not do. Any other recommendations? Thank you!

Posted on Mar 25, 2020 4:10 PM

Top-ranking reply

Pactricia666

Level 6

12,814 points

Posted on Mar 25, 2020 4:46 PM

If Face ID isn't working on your iPhone or iPad Pro

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Face ID not available

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