You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone wont turn on

Iphone not turning on and staying on apple logo


iPhone XS Max, iOS 13

Posted on Mar 28, 2020 7:48 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2020 7:56 PM

Try force restarting:

press vol up then vol down then press and hold the side/power button till the phone shuts off. Continue holding till you see the Apple logo and then let go.


if not, try recovery mode:

press vol up then vol down then press and hold the side/power button till the phone shuts off. Continue holding even if you see the Apple logo, and let go when you see the connect to iTunes of connect to computer logo.

then plug your iPhone in to your computer and select update iPhone. If it doesn’t work select Restore iPhone. Restoring will erase all data in the iPhone.

1 reply
Question marked as Top-ranking reply

Mar 28, 2020 7:56 PM in response to Zeus456_

Try force restarting:

press vol up then vol down then press and hold the side/power button till the phone shuts off. Continue holding till you see the Apple logo and then let go.


if not, try recovery mode:

press vol up then vol down then press and hold the side/power button till the phone shuts off. Continue holding even if you see the Apple logo, and let go when you see the connect to iTunes of connect to computer logo.

then plug your iPhone in to your computer and select update iPhone. If it doesn’t work select Restore iPhone. Restoring will erase all data in the iPhone.

iphone wont turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.