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unable to reset my security questions for my apple id

Hi , I am unable to reset my security questions answers and now it’s not allowing me to reset my question without answering the previous questions. Can someone suggest me asap please? Thanks

Posted on Mar 29, 2020 4:57 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2020 5:20 AM

Did you get a message saying basically "we don’t have sufficient information to reset your security questions?" If yes, see

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 (this section Employee privacy and security policies).

 

This section says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”


Do you have any information that might help Apple solve your problem? 

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Question marked as Top-ranking reply

Mar 29, 2020 5:20 AM in response to Sameerlapu

Did you get a message saying basically "we don’t have sufficient information to reset your security questions?" If yes, see

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 (this section Employee privacy and security policies).

 

This section says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”


Do you have any information that might help Apple solve your problem? 

Mar 29, 2020 6:23 AM in response to Hmdan1008

Try getting help using these support options.


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Mar 29, 2020 5:53 AM in response to Sameerlapu

For example, if you are rightful owner of an iPhone that is activation locked and you have a purchase receipt with the phone's serial number on it, then Apple might be able to help you. At this point it would probably have to be online help since most Apple Stores are closed currently. I am not sure how amenable Apple is to considering such receipts online at this time.

unable to reset my security questions for my apple id

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